LONDON: A life-like avatar RBS, which recently axed a quarter of 19659002] The teller, who wears a NatWest branded uniform and has an ear piercing and sparkling teeth, answers simple questions on getting a mortgage or what to do if a customer loses their card.
“It could create another way for our customers to bank with us on top of the usual services whilst cutting queuing times, “Kevin Hanley, director of innovation at NatWest, said.
Cora, which is an undergoing advanced testing as part of a pilot program at RBS, could even be used to train members of staff, Hanley said on Feb. 21.
The RBS experiment is the latest in an industry that is trying to adapt to changing customer behaviour, rapid technological change and the threat posed by new entrants.
Initiatives range from now-commonplace chatbots or installing tablets in branches to bolder forays into the future, such as robot door staff. Deutsche Bank CEO John Cryan said last year robots could replace 48,000 of the bank's human employees, who were too error-prone and inefficient.
NatWest said its prototype, which can have a two-way conversation with customers via computers, tablets or mobile phones, and could learn from it.
Cora could free up-to-date, human-to-human – Reuters