Salesforce staff ask CEO to revisit ties with US border agency – Tech News

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An employee walking through a hall inside the Salesforce.com Inc office at the new Salesforce Tower in San Francisco, California. Internal dissent about working with CBP is particularly thorny for Salesforce because it pits the need to maintain blockbuster growth against the self-styled progressive values of the company and its chief. โ€” Bloomberg

Hundreds of Salesforce.com Inc employees signed a letter to the chief executive officer Marc Benioff criticizing the company's contracts with the US Customs and Border Protection Agency, the latest in a series of staff protests at technology firms over government work.

The CBP is using three salesforce products to recruit and “manage border activities”. The agency is one of the several that implement and enforce in the US-Mexico border, including one that separated families. President Donald Trump signed the order of the last practice, although there is confusion over how the authorities will handle enforcement and reunite families.

“Given the inhuman separation from their parents at the present time, we believe that our core value of Equality is at stake and that Salesforce should re-examine our contractual relationship with CBP and speak out against its practices,” the letter reads, according to a copy reviewed by Bloomberg News.

More than 650 Salesforce employees have signed the petition since it began circulating last week, according to a person who is familiar with the company. The staff had a scheduled meeting on Monday afternoon, local time with Tony Prophet, Salesforce's chief equality officer, this person said.

“One of the greatest things about the part of the Salesforce family is that we are proud,” Salesforce spokeswoman said. “We're proud of our employees for being passionate and vocal, and will continue the conversation on this and other important matters.” “The company is not working with CBP”.

The San Francisco-based cloud company joins the growing ranks of tech giants with employees objecting to the way. Staff at Google compelled the company to back away from a Pentagon contract using Google's artificial intelligence software. Employees at Microsoft Corp have complained about a contract with US Immigration and Customs Enforcement. More than 100 Amazon.com Inc workers wrote to the CEO Jeff Bezos asking the company to stop selling facial-recognition software to police forces, according to The Hill.

Salesforce provides the CBP with its Community Cloud, Service Cloud and Einstein Analytics, an AI tool, the employee letter said. Service Cloud is software for managing customer and field support. The product is the second largest by revenue, worth US $ 848mil (RM3.41bil) in the three months ended April 30. CBP is using the tool to “drive efficiencies around how US border activities are managed” and handle citizen feedback, according to.

Community cloud helps companies and other organizations build online groups for customers, partners and employees. The border agency is using that software to revamp its human resources capabilities, including accessing information about the benefits and payroll. Salesforce's Analytics tools help CBP with recruiting.

Internal dissent about working with CBP is particularly thorny for Salesforce because it pits the need to maintain blockbuster growth against the self-styled progressive values โ€‹โ€‹of the company and its chief. Benioff, the Salesforce CEO and founder, is an outspoken force on a range of social issues, including immigration. In 2015, he was in the habit of discriminating against LGBT people. This month, he retweeted two messages that called out the CBP for housing children. In their letter, the employees appeal to the executive's reputation.

“Many of us choose to work at Salesforce because of Salesforce's reputation as a company that stands up against injustice,” the letter reads. “We want our work at Salesforce to have a positive impact on our friends and neighbors, not to make us complicit in the inhumane treatment of vulnerable people.”

. Chief operating officer Keith Block said on a conference call with analysts in May that the company signed its largest public-sector deal ever with the US Department of Agriculture. – Bloomberg


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